At TCA 2025, we had the privilege of sitting down with one of the fastest-growing and most  forward-thinking carriers in North America—Dragonfly, known in parts of Canada as Intelcom.  Expanding rapidly into new regions and  service models, Dragonfly has emerged as a model of modern logistics.  

Their growth hasn’t come by accident. It’s come from a deliberate investment in people,  process, and technology—and a mindset that welcomes change. We were proud to join Kevan  Saba, who leads their technology strategy, and Tim Music, who oversees middle-mile operations, for a chat  on how they’ve scaled their business while staying fast, flexible, and focused on the future.  

1. Flexibility and Speed Wins  

Dragonfly's growth meant navigating multi-client complexity,  expanding into first-, middle-, and last-mile delivery, and managing high-volume linehaul operations—often with thousands of parcels in motion at once.  

That level of scale requires more than a traditional TMS. Dragonfly needed a platform that could  evolve as fast as they do—API-first, open, modular, and easy to implement without risking  disruption. They found that in Rose Rocket, going live in just 45 days without missing a beat.  

“Legacy platforms were too rigid for how we work. Rose Rocket gave us the speed  and flexibility to build around our needs, not the other way around.” 

 — Kevan Saba, Technology Lead, Dragonfly  

2. Change Requires Mindset, Not Just Software  

Scaling technology means getting buy-in at every level. Tim emphasized how critical it was to  bring frontline teams into the process early—to listen, test, and make the new tools feel like their  own.  

On the tech side, Kevan noted that partnering with a newer, more agile provider paid off. Rose  Rocket’s modular approach let Dragonfly customize their operations and easily fit the TMS into  a larger technology ecosystem—no rip-and-replace required.  

“We expected friction. What we got was better visibility, more automation, and a  system that users could actually adapt themselves without needing constant IT  support.” 

 — Tim Music, Operations Leader, Dragonfly  

3. Choose a Partner, Not Just a Vendor 

For Dragonfly, this wasn’t about buying a tool—it was about finding a partner with the same DNA. One that’s curious, collaborative, and committed to continuous improvement. 

With 800,000+ parcels moving daily, Dragonfly couldn’t afford a static system. They needed a team that understood logistics deeply, supported their vision, and stayed ahead of the curve—especially with the rise of AI. 

“Both our teams are explorers. It’s not just about what works today—it’s about where we’re going next.” 

— Kevan Saba 

What’s Next for Dragonfly? 

With international expansion underway and new product lines—from returns to postal services—on the horizon, Dragonfly is leaning even more into real-time data, AI-powered insights, and smart automation to manage increasing complexity. 

From automated invoicing to proof-of-delivery analysis, they're building the future of logistics in real time—and Rose Rocket is proud to be part of that journey.