AODA Multi-Year Accessibility Plan

Statement of Commitment to Accessibility

2490408 Ontario Inc., DBA Rose Rocket (“Rose Rocket”) strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. 

Rose Rocket is committed to meeting its obligations under the Accessibility for Ontarians with Disabilities Act (the “AODA” or the “Act”) and the related Integrated Accessibility Standards Regulations (the “IASR”). Building on Rose Rocket’s AODA Customer Service Standard policy, Rose Rocket is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Rose Rocket is committed to meeting the accessibility needs of persons with disabilities promptly and will do so by preventing and removing barriers to accessibility.

As part of Rose Rocket’s commitment to meeting its obligations under the Act, Rose Rocket has developed a multi-year plan which outlines our strategy to prevent and remove barriers and meet its requirements under the AODA.

Rose Rocket’s Multi-Year Accessibility Plan will be reviewed and updated by Rose Rocket at least once every five (5) years, and as required.

While operating as a smaller company, Rose Rocket had already undertaken several initiatives in line with accessibility compliance. As we continue to grow, we are now formalizing the documentation of each of these measures within this plan.

Training

Rose Rocket is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

• All employees of Rose Rocket and contractors that work for Rose Rocket, will undergo the required training. New employees receive training within the first two months of employment. 

Rose Rocket is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Rose Rocket’s plan related to the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the equipment or devices, e.g. TTY available on-site or otherwise that may help with providing goods or services to people with disabilities
• What to do if a person with a disability is having difficulty accessing Rose Rocket’s goods and services
• The requirements of the IASR and disability-related obligations under Ontario Human Rights legislation, to the following individuals: employees, volunteers, and any others who may be acting on Rose Rocket’s behalf in dealing with the public or any other third parties. Training will also be provided to all people who are involved in the development of Rose Rocket’s policies
• Maintain records of the dates when training is completed and the individuals who completed the training.

Employees will also be trained when changes are made to our accessible customer service plan.

This training will be provided to new hire Ontario employees and others who deal with the public on our behalf within 60 days of their date of hire.

Information and Communications Standards

Rose Rocket is committed to making our information and communications accessible to people with disabilities. Rose Rocket will consult with customers and employees with disabilities to determine their needs to better provide accessible information and communication needs.

A. Accessible Websites and Web Content
Rose Rocket will:

• Make Rose Rocket’s internet websites and new content on such websites conform with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A and AA, except for exclusions set out in the IASR.

Feedback, Accessible Formats and Communication Supports

Rose Rocket will: 

• Put a statement on Rose Rocket websites about the availability of accessible formats and communication supports and, upon request, provide or arrange for the provision of accessible formats promptly. Such supports will include the following: Documents can be made available in large print; visual and audio information can be made available by text transcript; and written information can be read aloud to the person directly.
• Ensure that the processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request. Feedback will be accepted in person at any Rose Rocket’s office location, by telephone, in writing, by email, and through the Rose Rocket website.
•  Accessibility related inquiries will be forwarded to the VP of People for review and resolution.

Accessible Employment

A. Recruitment
‍Rose Rocket is committed to fair and accessible employment practices. Rose Rocket will:

• On Rose Rocket’s websites and job postings, specify that accommodations are available for applicants with disabilities;
• Inform Ontario applicants selected to participate in an assessment or selection process that accommodations are available during the recruitment process, upon request, in relation to materials and processes to be used;
• Upon request from an applicant, consult with the applicant and arrange for suitable accommodation in a manner that takes into account the applicant‘s accessibility needs due to disability; and
• Notify the successful applicant, when making offers of employment, of its policies for accommodating employees with disabilities.

B. Informing Employees of Supports
‍Rose Rocket will: 

• Inform employees and new hires in Ontario (as soon as practicable) of Rose Rocket’s policies to support employees with disabilities and keep employees up to date on changes to these policies; and
• Upon request from an employee with a disability, and further to consultation with the employee, provide for suitable accessible formats and communication supports for information needed by the employee to perform their job, and information that is generally available to employees.

C. Accessible Formats and Communication Supports
Rose Rocket will consult with employees who have disabilities to provide them with accessible formats and the communication supports they require to do their jobs effectively and to be informed of information that is generally available to all employees in the workplace.

Rose Rocket will take the following steps:

• Upon request, Rose Rocket will consult with employees with disabilities to determine which accessible formats or communications supports they require in order to perform their job effectively; and
• Upon request, Rose Rocket will provide information that is generally available to employees in the workplace (newsletters, policies, general training, etc.) in the accessible format and/or communication supports as required by employees with disabilities.

D. Documented Individual Accommodation Plans / Return to Work Process
Rose Rocket will: 

• Develop a written process for the development of individual accommodation plans;
• Develop and document a return to work process for employees who have been absent due to a disability; the process shall outline the steps Rose Rocket will take to facilitate the employee’s return to work and use the employee’s individual accommodation plan as part of that process.
• Rose Rocket commits to establishing a comprehensive process for developing individual accommodation plans. The process will cover:
  - Employee Participation: Clearly outlining how employees requesting accommodation can actively contribute to the formulation of their individual accommodation plans.
  - Individual Assessment: Defining the methods employed to assess each employee on an individual basis, ensuring tailored accommodation solutions;
  - Expert Evaluations: Detailing procedures for Rose Rocket to request evaluations by external medical or other experts, with Rose Rocket bearing the associated costs, to determine suitable accommodations;
  - Privacy Protection: Implementing steps to safeguard the privacy of employees' personal information throughout the accommodation planning process;
  - Review and Update: Specifying the frequency and methodology of regular reviews and updates to individual accommodation plans, ensuring ongoing relevance and effectiveness;
  - Denial Explanation: Describing the process for communicating transparent and clear reasons if an individual accommodation plan is denied.
  - Accessible Format Provision: Outlining how individual accommodation plans will be provided in formats that consider employees' accessibility needs due to disabilities.

E. Performance Management, Career Development and Redeployment
Rose Rocket will: 

• Take into account the accessibility needs of employees with disabilities and individual accommodation plans when utilizing Rose Rocket’s performance management processes, considering career development and advancement opportunities and redeployment of its employees with disabilities.

F. Workplace Emergency Response Information
Rose Rocket will prepare for the specific needs that employees with disabilities may have in emergency situations by providing individualized workplace emergency response information for such potential events as fire, power outages, severe weather, natural disasters, and security incidents. The following steps are currently being taken:

• Rose Rocket will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and Rose Rocket is aware of the need for accommodation due to the employee’s disability.
• Rose Rocket will consult with employees who have disabilities, so that the individualized workplace emergency response information meets the employees’ needs.
• With the employees’ consent, Rose Rocket will provide the workplace emergency response information to the person designated by the employer to provide assistance to the employee if an employee with disabilities requires assistance when evacuating the workplace in emergencies.
• Rose Rocket will provide the information required under this section as soon as practicable after becoming aware of the need for accommodation due to an employee‘s disability.
• Rose Rocket will review the individualized workplace emergency response information, (a) when the employee moves to a different location in the organization; (b) when the employee‘s overall accommodations needs or plans are reviewed; and (c) when Rose Rocket reviews its general emergency response policies.

Additional Information

For more information on this accessibility plan, please contact the VP of People:

• 365-675-9453
• people@roserocket.com

For more information on this accessibility plan, please contact the VP of People:

• 365-675-9453
• people@roserocket.com

Next Steps

• Monitor and review accessibility procedures and update as required
• Develop & prepare an annual update on the Multi-Year Accessibility Plan

Any Customers/clients who wish to provide feedback on the way Rose Rocket provides goods and services to people with disabilities can contact:
VP of People
Human Resources
Rose Rocket
37 Front St. EToronto, ON
Phone: 365-675-9453
Email: people@roserocket.com
Customers can expect to hear back within 15 business days