It’s about the customer and serving them. We needed to create a better experience for our customers, and this platform allowed us to provide more visibility, faster.
"I have been able to save a whole headcount in the invoicing process, and I have been able to divert that resource to another part of the business."
"We’re a smaller terminal, and that means staffing is lean. I don’t have people that can answer the phone all day to report in on the freight. Rose Rocket helped alleviate that."
“When we get our customers to do more for themselves through Rose Rocket, like sending in orders or checking for a POD, it saves us time. Time we reinvest to find better rates for them.”
"The number one thing for us is the reliability of Rose Rocket, we never have to worry that it’s not going to be there."
"It was a selling feature for us. With a new customer, we had a few orders, but the ease of use and the visibility that the Customer Portal offered helped open doors for us for new lanes."
"Before Rose Rocket, I would spend 3-4 hours every night not only billing everything for the day but putting in the orders for the next day. With Rose Rocket, I am in and out in 30 minutes, and my orders for the day are done."
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